TERMS AND CONDITIONS

INTRODUCTION

We are TerraTern ('Company', 'we', 'us', or 'our'), a company registered in India in Karnataka. We operate the website (the 'Site'), as well as any other related products and services that refer or link to these Terms and Conditions(the 'Terms and Conditions') (collectively, the 'Services').

These TERMS AND CONDITIONS constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and TerraTern, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Terms and Conditions.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions from time to time. We will alert you about any changes by updating the 'Last updated' date of these TERMS AND CONDITIONS, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these TERMS AND CONDITIONS to stay informed of updates.

You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised TERMS AND CONDITIONS by your continued use of the Services after the date such revised TERMS AND CONDITIONS are posted.

ACCOUNTS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms and Conditions; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites ('Third-Party Websites') as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ('Third-Party Content'). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with ThirdParty Websites.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks'). Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.

The Content and Marks are provided in or through the Services 'AS IS' for your personal, non-commercial use only.

Subject to your compliance with these Terms and Conditions, including the 'PROHIBITED ACTIVITIES’ section below, we grant you a non-exclusive, non-transferable, revocable license to: access the Services; and download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Terms and Conditions, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ('Submissions'), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you: confirm that you have read and agree with our 'PROHIBITED ACTIVITIES' and will not post, send, publish, upload, or transmit through the Services any illegal Submission, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading; to the extent permissible by applicable law, waive any and all moral rights to any such Submission; warrant that any such Submission is original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights about your Submissions; and warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a)this section, (b) any third party’s intellectual property rights, or (c) applicable law.

OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations, so if your interactions would be subjected to such laws, you may not use the Services.

Your use of our Services

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Terms and Conditions, please address your request to: [email protected]. If we ever grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Terms and Conditions and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the 'PROHIBITED ACTIVITIES' section carefully before using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

PRIVACY POLICY

These Terms and Conditions and any policies or operating rules posted by us on the Services or with respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision. These Terms and Conditions operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Services. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.

TERM AND TERMINATION

These Terms and Conditions shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE Terms and Conditions, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE Terms and Conditions OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

GOVERNING LAWS

These Terms and Conditions shall be governed by and defined following the laws of India. TerraTern and yourself irrevocably consent that the courts of India shall have exclusive jurisdiction to resolve any dispute that may arise in connection with these Terms and Conditions.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

GUIDELINES FOR ONLINE IELTS/LANGUAGE CLASSES

These guidelines will help you navigate your online IELTS/language classes and ensure a successful learning experience.

Timeliness:
  • Be on time! Arrive at least 10 minutes before your class.
  • Arriving late (more than 10 minutes) restricts access to only 50 minutes of the session.
  • Being 20+ minutes late without notice leads to class cancellation (no rescheduling). This counts as a "loss of class."
Classroom Etiquette:
  • Dress professionally and choose a quiet, distraction-free environment.
  • Use a desk and chair for better focus.
  • We highly recommend keeping your video on for optimal learning.
Connectivity:
  • Maintain a stable internet connection to avoid disruptions during class.
Group Classes:
  • TerraTern offers group classes with 2-5 students, held regularly.
  • You have to attend the ongoing batches, no rescheduling of batch timings is allowed
  • Changing timings or instructors is not permitted.
  • Recordings for all sessions will be provided.
Scheduling and Rescheduling:
  • Class scheduling details finalised during orientation are final.
  • Rescheduling is allowed for emergencies only. Notify your Trainer and submit a ticket at least 6 working hours before class.
  • Failure to notify the Trainer within this timeframe results in class cancellation (no make-up classes).
  • You get one complimentary rescheduling for every 6 classes purchased.
Class Structure:
  • Classes can be held Monday-Friday, Monday-Saturday, or the entire week (Monday-Sunday).
  • Alternate day options (Mon-Wed-Fri or Tue-Thu-Sat) are available.
  • Weekend-only classes (Saturday & Sunday) are also offered.
Communication:
  • By using TerraTern, you agree to receive calls, emails, or SMS updates from our representatives.
  • You acknowledge we may contact you regarding services used or related matters.
  • You agree to indemnify us against any harassment claims.
Content Copyright:
  • All website content (text, graphics, etc.) is copyrighted. Reusing it without written permission is prohibited.
  • You are responsible for the quality and authenticity of the content you provide.
  • TerraTern reserves the right to suspend/terminate accounts for inaccurate, misleading, or offensive content.
Cancellation Policy:
  • To cancel or pause classes, inform your Trainer and raise a ticket through the portal.
  • Medical emergencies may allow holding the class partially and resuming later.
  • Cancellations without valid reasons are not eligible for compensation and may impact the Band Guarantee Clause (if applicable).
Class Deferral:
  • Defer your classes for three or more sessions by notifying your Trainer and submitting a request ticket.
  • Upon resuming, the original schedule or trainer cannot be guaranteed.
Band Guarantee Program (IELTS Academic: 6.5, General: 7.5):
To qualify:
  • Attend all classes without rescheduling/cancelling.
  • Complete all assignments on time.
  • Participate in all mock tests and submit answers within the timeframe.
  • Complete mock tests within the allotted time (2 hrs 32 mins for CBT, 2 hrs 40 mins for PBT). Speaking components are assessed during live sessions.
  • Adhere to all TerraTern terms and conditions.
  • Sit for the exam within two weeks of completing the course or when Instructed by the trainer.
  • Enroll in additional classes if recommended by the trainer.
Program Benefits:
  • If you score below the required band (7.5/6.5), receive complimentary classes for that module.
  • If you retake the module and still don't achieve the desired score, you are eligible for either a refund or further classes in the same module.
Refund Conditions under Band Guarantee Program:
  • GST, study material cost, and processing fee (20% of total course fees excluding GST) are non-refundable.
  • Refunds are subject to terms and conditions. We will assess the situation and offer additional classes or a monetary refund. If any wrong application is booked on your behalf for your IELTS or visa application then you are eligible for a full refund.
Course Validity:
  • Course validity is 6 months for up to 30 live sessions and 8 months for 40+ sessions.
  • Access to study materials and class recordings is valid for 6 months from your enrollment date.

CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at:

TerraTern

4th Floor, HustleHub 1901,
19th Main Rd,1st Sector,
HSR Layout, Bengaluru,
Karnataka 560102
Phone: +91-8062358632
[email protected]